Shipping Policy

  1. OVERVIEW

This policy explains how orders from Merchidol (https://merchidol.com/) are shipped, and applies to all orders placed on our site.

  1. WHERE WE SHIP

Merchidol ships worldwide.

  1. PROCESSING TIME

Orders are processed and handed to the carrier within 3 business days of purchase, not counting weekends or holidays.

  1. SHIPPING METHODS AND COSTS

We offer the following shipping options at checkout:

  • Standard International (7 to 20 business days)
  • Express International (3 to 7 business days)

Shipping cost is calculated at checkout based on destination and weight.

  1. ESTIMATED DELIVERY TIMES

Delivery times vary by destination and are estimates from the carrier, not a guarantee. Delays caused by customs processing in your country are outside our control.

  1. CUSTOMS, DUTIES AND IMPORT TAXES

Because Merchidol ships worldwide, your order may be subject to customs fees, import duties or local taxes charged by your country on arrival. These charges are set by your country, not by Merchidol, and are the responsibility of the customer. We are not able to predict the exact amount in advance.

  1. ORDER TRACKING

You will receive a tracking number by email once your order ships.

  1. LOST, DELAYED OR STOLEN PACKAGES

If tracking shows your package as delivered but you have not received it, or if a package appears lost in transit, contact us at info@merchidol.com with your order number.

  1. INCORRECT SHIPPING ADDRESS

Please double check your shipping address at checkout. Merchidol is not responsible for orders delivered to an incorrect address entered by the customer.

  1. CONTACT US

Questions about shipping can be sent to: info@merchidol.com