Privacy Policy
Your Privacy at Merch Idol
How we collect, use and protect your personal information when you shop with us.
Who We Are
Merch Idol (“Merch Idol”, “we”, “us” or “our”) runs the online store at merchidol.com, where we sell original band style T shirts, hoodies and sweatshirts to customers around the world.
This Privacy Policy explains what personal information we collect when you visit our website, place an order, contact us or join our newsletter, how we use it, who we share it with, and the choices and rights you have. If you have any question about this policy, email info@merchidol.com.
Information We Collect
Information you give us
- When you place an order: your name, email address, billing address, shipping address, phone number if you enter one at checkout, the products you buy and any order notes.
- When you create an account: your name, email address and password, plus your saved addresses and order history.
- When you contact us: your name, email address, phone number if you choose to add it, and the content of your message.
- When you join our newsletter: your email address.
- When you leave a review: your name, rating, review text and any photos you upload.
- When you use the wishlist: the products you save.
Payment information
Payments are processed by the third party payment provider you choose at checkout. Your card details go directly to that provider. Merch Idol does not see or store your full card number.
Information collected automatically
When you browse our website, our servers and cookies record technical information such as your IP address, browser type, device type, the pages you visit, the time of your visit and the website that sent you to us. Your cart contents are also stored while you shop.
How We Use Your Information
- To process, pack, ship and deliver your order, and to send order confirmations and shipping updates.
- To answer your questions and help with returns, exchanges or order problems.
- To manage your account, cart and wishlist.
- To send our newsletter, only if you have subscribed. Every newsletter includes a link to unsubscribe.
- To ask you to review a product after your order arrives. You can opt out of these emails at any time.
- To prevent fraud, protect our store and keep our website secure.
- To understand how visitors use our website so we can improve it.
- To keep records required by tax, accounting and other laws.
Legal Basis for Processing
If you are in the European Economic Area, the United Kingdom or a country with similar laws, we rely on these legal grounds:
- Contract: we need your details to complete the purchase you ask for.
- Consent: for our newsletter and for cookies that are not essential. You can withdraw consent at any time.
- Legitimate interests: to prevent fraud, secure our website, answer messages and improve our store, in ways that do not override your rights.
- Legal obligation: to keep records that tax and accounting laws require.
International Transfers
We serve customers worldwide, and our service providers may process data in countries other than yours, including countries with different data protection laws. When we transfer personal information, we use providers that protect it with appropriate safeguards, such as standard contractual clauses where they apply.
How Long We Keep Your Information
- Order records: for as long as tax and accounting laws require.
- Account details: until you ask us to delete your account.
- Messages to us: for as long as needed to resolve your request and any follow up.
- Newsletter: until you unsubscribe.
When we no longer need information, we delete it or make it anonymous.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your information, unless we must keep it by law.
- Object to or limit how we use your information.
- Receive your information in a portable format.
- Withdraw your consent at any time, for example by unsubscribing from our newsletter.
- Complain to your local data protection authority.
California residents have the right to know what personal information we collect, use and disclose, to ask us to delete or correct it, and to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined under California law, and we will not treat you differently for using your rights.
To make a request, email info@merchidol.com from the address linked to your order or account. We may ask you to confirm your identity before we act, and we will reply within the time the law requires.
How We Protect Your Information
Our website runs over a secure, encrypted HTTPS connection. Access to customer data is limited to the people and services that need it to run the store. No website can be completely secure, so please use a strong, unique password for your account and keep it private.
Children’s Privacy
Our store is not directed at children under 13, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has given us personal information, email info@merchidol.com and we will delete it.
Links to Other Websites
Our website and blog may link to other websites, such as news sources or band stores. We are not responsible for the privacy practices of those websites, so please read their privacy policies before you share information with them.
Changes to This Policy
We may update this Privacy Policy when our store, our services or the law changes. The date at the top of this page shows when it was last updated. If we make important changes, we will make them clear on this page.
Contact Us
For any question about this Privacy Policy or your personal information, email info@merchidol.com or use our contact form.
