Refund and Returns Policy
1. OVERVIEW
This policy explains how returns, exchanges and refunds work when you buy from Merchidol (https://merchidol.com/). It applies to all orders placed on our site.
2. RETURN WINDOW
You may request a return within 7 days of the delivery date shown by the carrier. Requests made after this window will not be accepted.
3. CONDITION REQUIRED FOR A RETURN
To qualify for a return, an item must be unused, unworn and in its original packaging.
4. HOW TO START A RETURN
Contact us at info@merchidol.com with your order number and the reason for the return before sending anything back. Returns sent without prior contact will not be accepted.
5. WRONG ITEM, MISSING ITEM OR DAMAGED ON ARRIVAL
If your order arrives with the wrong version, a missing inclusion, or damage from shipping, contact us at info@merchidol.com within 7 days of delivery with photos of the item and packaging. We will replace the item.
6. RETURN SHIPPING COSTS
For returns not covered by Section 5 (change of mind, ordered the wrong item yourself), return shipping is paid by the customer.
7. REFUNDS
Once we receive and inspect a returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5 business days.
8. EXCHANGES
We only replace items if they are defective or damaged. To exchange an item for the same item, contact us at info@merchidol.com.
9. ORDER CANCELLATIONS
Orders can be cancelled for a full refund only before they have shipped. Contact us at info@merchidol.com as soon as possible after placing an order if you need to cancel. Once an order has shipped, it is treated as a return under the sections above rather than a cancellation.
10. INTERNATIONAL ORDERS
Because Merchidol ships worldwide, customs fees, import duties and delivery times vary by country and are the responsibility of the customer unless stated otherwise.
11. CONTACT US
Questions about a return, refund or exchange can be sent to: info@merchidol.com
