Shipping and Returns
Shipping and Returns
Where we ship, how delivery works, and how to return or exchange an item within 14 days.
Returns at a glance
- Return unused items within 14 days of delivery.
- Choose a refund or a size exchange.
- Damaged or wrong item? We cover the cost to put it right.
- Start any return by emailing info@merchidol.com.
Shipping
Where we ship
Merch Idol ships to customers around the world. The shipping options, costs and estimated delivery time for your country are shown at checkout before you pay.
Delivery time
Your total delivery time includes the time we need to prepare your order and the time the carrier needs to deliver it. International parcels can take longer during holiday seasons, bad weather or customs checks.
Tracking
You can check your order at any time on our Track Order page with your order number and billing email.
Customs duties and import taxes
Orders sent outside your own country may be charged customs duties or import taxes. These charges are set by the customs office in the destination country, and the carrier may collect them from the person receiving the parcel. If you are unsure, check your country’s customs rules before you order.
Your shipping address
Please check your address carefully at checkout, including your apartment or unit number and postal code, and write it in English letters. If you notice a mistake, email us right away. Once a parcel is with the carrier, we cannot change the address.
Delayed or missing parcels
If your tracking has not changed for more than a week, or it shows delivered but you cannot find your parcel, email info@merchidol.com with your order number and we will look into it with the carrier.
Returns
You can return an item within 14 days of the date it was delivered.
To be accepted, the item must be unused: not worn, not washed, free of marks, smells and pet hair, and returned in its original condition with any tags and packaging.
How to return an item
- Email info@merchidol.com within 14 days of delivery. Include your order number, the item you want to return, and whether you want a refund or a different size.
- We will reply with the return address and instructions. Please do not send items back without contacting us first.
- Pack the item securely and send it back. We recommend a tracked shipping service, because we cannot refund parcels that do not reach us.
Return shipping costs
The customer pays the cost of sending a return back to us. If your item arrived damaged, faulty or not what you ordered, we cover the cost instead.
Exchanges
Ordered the wrong size? You can exchange an unused item for a different size of the same design within 14 days of delivery. Tell us the size you need when you email us. Exchanges depend on stock, and if the size you want is not available, we will refund you instead.
Refunds
Once your return arrives, we check that it is unused and in its original condition. We then refund the item price to your original payment method and email you to confirm. Your bank or payment provider may need a few business days to show the refund in your account.
Damaged or Wrong Items
If your order arrives damaged or faulty, or you received the wrong item, email info@merchidol.com with your order number and clear photos of the item and the packaging. Please keep everything until we reply. We will send a replacement or a refund and cover the return shipping.
Items We Cannot Accept
- Items that have been worn, washed or used.
- Items with marks, smells, pet hair or damage caused after delivery.
- Items returned more than 14 days after delivery.
- Items sent back without contacting us first.
Questions
For any question about shipping or returns, email info@merchidol.com or visit our Help and FAQs page.
